How long does it take?
Once I receive your image with instructions I’ll begin to produce the digital painted image for you and this is typically ready to view within 10 days. Once I have final approval I will take it to print on your desired media (paper or canvas) and this will be ready for delivery 2-3 days later.
How much does it cost?
Please see the fees page for different options. I require a 50% deposit of the agreed fee before I begin any painting. Once you have approved a final sample, payment in full will be required.
I’ve received my finished image, but wish to make changes.
If you would like me to make alterations I will do this free of charge and re-send a sample, if you require further alterations after this time I would charge a fee for this which would be made on a case-by case basis relating to the complexity of the change required.
How is the item posted?
Delivery is in the UK is through Royal Mail as Special Delivery/Signed and will be calculated according to size and weight. International delivery is also through Royal Mail as Special Delivery with a Tracking Number so you can follow it’s transit from Post Office to your door.
Do you accept international orders?
Absolutely, I’ve had commissions from all over the world. Postage outside the UK will be charged on top of the original fee and I will inform you of the amount depending on size of image and location.
What is the policy on refunds?
To date I’ve achieved 100% satisfaction from all my customers and it’s my priority to ensure this continues. In the unlikely event you’re not entirely satisfied I will refund your deposit.